Return & Refund Policy
At Zumiqa, we want you to be happy with your purchase. If you receive a product that is damaged, defective, or different from what you ordered, we're here to help.
Replacement Eligibility
You can request a replacement if:
- You received a damaged or defective product.
- You received the wrong product.
- The product you received is different from what you ordered.
Please contact us within 3 days of receiving your order.
How to Request a Replacement
If there is an issue with your order, please contact us and provide:
- Your order number
- Clear photos or a video of the product
- A brief description of the issue
Our team will review your request and guide you through the replacement process.
Product Condition
Products should be returned in their original condition and packaging, where applicable.
Products that have been used, damaged after delivery, or altered by the customer may not be eligible for replacement.
Change of Mind
We currently do not accept returns or replacements simply because you changed your mind or no longer want the product.
Refunds
If a replacement is not possible because the product is unavailable or for another valid reason, we will discuss the available solution with you.
Return Address
If our team asks you to return a product, please use:
Zumiqa
Bahria Nasheman, Ferozpur Road
Lahore, Pakistan
Please do not send any product back before contacting us first.
Contact Us
WhatsApp: 0302 0449042
Email: zumiqaastore@gmail.com
Address: Bahria Nasheman, Ferozpur Road, Lahore, Pakistan
We'll do our best to resolve any genuine issue with your order and make your experience with Zumiqa a good one.
Last updated: August 2026
