Return & Replacement Policy
Return & Replacement
At Zumiqa, we want you to be happy with your purchase. If you receive a product that is damaged, defective, or different from what you ordered, we're here to help.
When Can I Request a Replacement?
You can contact us for a replacement if:
- You received a damaged or defective product.
- You received the wrong product.
- You received a product that is different from what you ordered.
Please contact us within 3 days of receiving your order.
What Should I Do?
If there's an issue with your order, please contact us through WhatsApp or email and share:
- Your order number
- A clear photo/video of the product
- A brief description of the issue
Our team will review your request and guide you through the replacement process.
Important
Products must be returned in their original condition and packaging, where applicable.
Items that have been used, damaged after delivery, or altered by the customer may not be eligible for replacement.
Change of Mind
We currently do not accept returns or replacements simply because you changed your mind or no longer want the product.
Refunds
If a replacement is not possible due to product availability or another valid reason, we will discuss the available solution with you.
Return Address
If you're instructed by our team to return a product, please use the following address:
Zumiqa
Center Park, Ferozpur Road
Lahore, Pakistan
Please do not send any product back before contacting us first.
Contact Us
📞 WhatsApp: 0302 0449042
📧 Email: zumiqastore@gmail.com
📍 Address: Bahria Nasheman, Ferozpur Road, Lahore, Pakistan
We're always happy to help and make things right whenever there's an issue with your order.
— Team Zumiqa